22 June 2015

NLMK Group opens unified call centre for domestic and international clients

NLMK Group (LSE: NLMK), Russia’s top steel-producing company and one of the most efficient steel companies in the world; announces the opening of a unified sales service centre to serve the Company’s domestic and international clients.

Unified call-centre telephone number: +7 (495) 134 44 45.

Operating hours: work days fr om 08:00 am to 08:00 pm Moscow time.

The call-centre was set up to improve the level of service provided to customers and in order to develop an efficient system of interaction with consumers of the portfolio of products produced by NLMK Group’s Russian companies; as well as consumers of premium Quard and Quend steel plates produced by NLMK’s Belgium-based NLMK Clabecq that are sold on the Russian market.
Call-centre operators receive and process requests from customers interested in purchasing or receiving additional information about NLMK products, connecting customers with sales advisors that provide professional consulting support; as well as formulating applications and concluding contracts for product delivery.

Ilya Gushchin, NLMK Vice President for Sales, said: ‘The new call-centre is a one stop shop for NLMK customer requests. In order to initiate long-term productive cooperation, all the client needs to do is place a call to the contact centre, regardless of wh ere they are located. We will help our customers make the best choice and become even more competitive in their sector.’

About NLMK Group

NLMK Group is a vertically integrated steel company; the largest steelmaker in Russia and one of the most efficient in the world. NLMK’s metal products are used in various industries, from construction and engineering to the manufacture of power-generating equipment and offshore wind turbines.

NLMK's production assets are located in Russia, Europe, and the United States. The Company’s liquid steel production capacity is over 17 million tonnes per year, of which about 16 million tonnes are produced in Russia. The company generated $10.4 billion in revenue; $2.4 billion in EBITDA; and a net profit of $845 million in 2014.
NLMK’s ordinary shares are traded on the Moscow Stock Exchange (MICEX-RTS, ticker symbol: NLMK), and its global depositary shares are traded on the London Stock Exchange (ticker symbol: NLMK:LI).


Maria Simonova

Press Secretary

+7 (915) 322-62-25

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